Important information for users of our online services

Citizens Bank of Edinburg and Your Login Credentials


We will never call, email or otherwise contact you to request your access ID, password, or other log-in credentials for the online services we offer.  If you receive such a request, do not provide any information.  Contact us at 217-623-5284 to report the incident.

Reporting Suspicious Activity


If you see suspicious activity on your account(s) or have received a suspicious call, email, letter or other similar contact regarding your relationship to Citizens Bank of Edinburg, call 844-623-5284.

Protect yourself by controlling online risks

Understand the risks of online transaction processing

  • Our website includes information about preventing and reporting identity theft. The links to websites noted below provide important information and news to help you understand online transaction risk and options to help you control these risks.  It is important to be informed and proactive.  When it comes to internet fraud, account takeover and identity theft, an ounce of prevention is definitely worth a pound of cure.

Password Security Tips

  • Do not share your User ID’s or Passwords with another person or provide them to others.  Safeguard your User ID and Password information—never leave the information in an unsecured location.
  • Create a unique User ID and Password for each site.  Do not use the same identifying information on multiple websites.
  • Create strong User ID’s and Passwords.  In other words, use upper case letter(s), lower case letter(s), and numbers; if the site allows for them, use symbols as well.
  • Many websites force password changes (i.e. every 60 days).  If a website does not do so, take the initiative and change your password on a regular basis.

Website Security Tips

  • Monitor account activity. View account activity online on a regular basis and review periodic account statements (monthly and/or quarterly) and reconcile them to your personal records.
  • Log Off from a website; do not just close the page or “X” out.
  • Secure websites have a web address that includes an “s” (https rather than http).  If this is lacking, the site is not genuine.  Do not log in or conduct business on the site.
  • If a website displays a security monitor; verify it has the current date.  If it does not, do not use the site; it may be a spoofed or hijacked.
  • When completing financial transactions, verify encryption and other security methods are in place, protecting your account and personal information.

Computer / Network Security Tips

  • Use quality security monitoring software on your PC that includes anti-virus, anti-malware and firewall functions.
  • Use your PC’s security features such as individual Log-In accounts.
  • Keep PC operating system security up-to-date by applying patches and updates.
  • Password-protect your computer network (physical or wireless).

Consumer Protection – Regulation E


Regulation E provides rules for error resolution and unauthorized transactions for electronic fund transfers, which includes most transactions processed online.  In addition, it establishes limits to your financial liability for unauthorized electronic fund transfers.  These limits, however, are directly related to the timeliness of your detection and reporting of issues to Citizens Bank of Edinburg.  It is for this reason that we encourage you to immediately review periodic account statements and to regularly monitor your account activity online. The “Electronic Fund Transfers” disclosure provided to you at the time of account opening provides detailed information.   We will provide to you, upon request, a free printed copy of this disclosure.

Web Resources – Learn more and do more to protect yourself online!

Two user-friendly sites for users of all ages and interests: and

Consumer alerts and online security tips on the FTC website:

Recent scams and how to report scams – Go to the IC3 website, a partnership of  the FBI, the National White Collar Crime Center, and the Bureau of Justice:
Scams and fraud and tips to avoid being a victim – Go to the FBI website at:

The identity theft page of our website has information on how to protect yourself and what to do if you suspect you are an identity theft victim.